Refund Policy | Grace Housecall (Revision Date 16th October 2025)
Eligibility for Refunds
The following is applicable to all sales and promotions issued or advertised by Grace Housecall Doctor. We apply a strict ‘no refunds’ policy for all treatments/services and service packages.
- Pre-payment/purchase is required for all treatments/services and service packages.
- All treatments/services and service packages are valid for 12 months (from the date of purchase) only, unless specified otherwise.
- Treatments/services and service packages cannot be shared between more than one person or transferred to another service.
- Once treatments/services and service packages have been availed (in part or in whole), they cannot be refunded, upgraded, downgraded or exchanged for another treatment/service or service package.
- Promotional offers are for a limited time only and are subject to availability.
- Grace Housecall Doctor reserves the right to end a promotional offer or amend pricing at any time without prior notification or advertisement.
- Promotions or offers may have other terms and conditions not listed here. Please review the specific terms and conditions for promotions or offers before proceeding.
- Certain treatments/services and service packages may be subject to 5% VAT unless specified otherwise.
How to Request a Refund
To request a refund, please contact us at info@gracehousecall.ae with your booking details. We will review your request and respond within 2 business days.
Only on case to case basis, after management review of customer request and approval, a refund of unavailed service will be processed
